Privacy Policy
Last updated: 2026
This Privacy Policy describes how UtopiaRefuge.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely via third-party providers)
- Device information (browser, IP address, time zone)
- Website usage data (pages visited, interactions, referral source)
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Provide customer support
- Improve our website and user experience
- Detect and prevent fraud
- Send marketing communications (only if you have opted in)
3. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity – to fulfil your order
- Legitimate interests – to improve our services and prevent fraud
- Consent – for marketing communications and cookies (where applicable)
4. Sharing Your Information
We only share your data with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website and hosting platforms (e.g. Shopify)
- Marketing and analytics providers
These providers only access the data required to perform their services.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
7. Cookies
We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies through your browser settings.
8. Data Security
We take reasonable measures to protect your personal data from unauthorised access, misuse, or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
10. Contact Us
If you have any questions or requests regarding your data, please contact us via our email or contact page.