Terms Of Service

Last updated: 2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Overview

This website is operated by UtopiaRefuge.com. Throughout the site, the terms “we”, “us” and “our” refer to UtopiaRefuge.com. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms.

2. Eligibility

By using this site, you confirm that you are at least 18 years old or have permission from a legal guardian.

3. Products & Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice. 

We make every effort to display products accurately. However, can not guarantee that colours, finishes, or details will appear exactly as shown due to screen variations.

4. Pricing & Payments

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice.

Payment must be completed at checkout. Orders will not be processed until payment is received in full.

5. Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• Suspected fraud or unauthorised transactions
• Incorrect pricing or product information
• Orders flagged by our payment systems

If your order is cancelled after payment, you will receive a full refund.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

• Courier services
• Customs processing
• Incorrect shipping details provided by the customer

Risk of loss transfers to you upon delivery.

7. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.

8. Intellectual Property

All content on this website, including images, branding, logos, and product designs, is the property of UtopiaRefuge.com and may not be used, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, UtopiaRefuge.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product.

10. Product Use Disclaimer

Our products are intended for personal use only. We are not liable for any damage, loss, or injury resulting from misuse, improper handling, or unauthorised modifications.

11. Chargebacks & Disputes

By completing a purchase, you agree to contact us directly to resolve any issue before initiating a chargeback or dispute with your payment provider.

We reserve the right to provide evidence of delivery and transaction records in response to disputes.

12. Governing Law

These Terms are governed by the laws of the United Kingdom.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

14. Contact Information

For any questions regarding these Terms, please contact us via our Contact page.